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Shipping/Returns

Shipping Policy

We offer free shipping within the US on purchases of $250 of more! There is a tier shipping fee for purchases depending on weigh. Purchases 0-5lbs will incur a shipping fee of $7.95, 6-10lbs a $11.95 shipping fee, 11-15lbs a $15.95 shipping fee, and up per 5lbs.

Orders placed Monday through Friday before 2PM CST will be packaged and shipped within 48hrs. Orders placed on Friday after 2PM CST, Saturday, and Sunday will be packaged and shipped on the following business day.

Please note: Due to increased traffic during sales and holidays, orders may take longer to process. 

We ship with USPS Priority Mail, USPS First Class Mail, and UPS Ground. Shipments usually take 2-5 business days to receive your order based on location, but shipments can take up to 10 business days. Please remember that delivery time does not include Saturdays, Sundays or Holidays

Tracking information for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records. You will be responsible for the fee to reship your item, based on weigh tier.

We also offer free in-store pick up at our Gonzales location.  Once your order is ready for pick up, you will receive both an email and phone call. 

 

Return Policy

RETURN POLICY:
Merchandise may be returned within 14 days from the date the order was placed for exchange or for an online store credit.

All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. Any merchandise returned with makeup, deodorant, perfume, smoke, or similar product stains and/or odors will not be accepted, will be returned to sender, and subject to a shipping charge. Shoes must be returned in their original box. Shoes without original box will not be accepted, will be returned to sender, and subject to a shipping charge.

Please note: All swimwear is FINAL SALE. 

Please note: All items marked down and/or included in sales/discounts 40% OFF or more are non-returnable, non-refundable and FINAL SALE!  These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!

Holiday Return Policy: All Orders placed between Friday, November 22, 2019 and Tuesday, December 25, 2019 must be postmarked by Jan. 7, 2020 to be eligible for Store Credit. All other orders fall under the regular return policy.

EXCHANGES:
Due to the high-volume of orders we receive, we do not technically process exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund.

DEFECTIVE:
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.

RETURNING

1. Refer to the complete Return Policy above to ensure that your return meets all criteria. If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

2. Complete the return form that is included in your order and include it inside the package with the item(s) you are returning.

3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.

4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification.

Please address your returns to:

Attention Returns Department –
Ethan’s Closet Children’s Boutique & Little Feet
14639 Airline Hwy., Suite 106
Gonzales, La. 70737


Please let us know your questions or concerns. You can call us at (225) 677-7776, Monday-Friday 10AM-5PM Central Standard Time or via email

Info@ethansclosetccb.com